For purposes of obtaining tier status, a Member will receive stay and night credit for one room only. forms: { Internet Access may not be complimentary in meeting spaces or at properties with a resort charge. For example, if a Member stays 10 nights in the 2022 calendar year, that Member will earn Silver status and have 3 nights rollover to 2023. Here are the stays that are excluded: There are other situations where you will not be able to accrue or claim Hilton Honors points and bonus points. If a Member requests Hilton Honors Event Planner Points from one of these hotels for a qualifying event, the hotel must award them. A no show will not earn you base points. Further, Members who fail to pay amounts due to Hilton Grand Vacations are subject to forfeiture of any Elite tier status earned through Hilton Grand Vacations. Hilton Honors Bonus Point credit or total folio charges, including elite tier bonuses and quarterly promotions, will apply to the total Base Point credit earned or folio charges incurred for both rooms. Members who reach gifting qualifications by the end of the calendar year will be able to elect which member will receive that gift of status and must make that election by the following January. Rewards requests placed by telephone will require the Member to provide account verification. A Member whose individual hotel bill is billed directly to a company and the Member is responsible for authorization for settlement at check-out is eligible for Hilton Honors Points as described herein. Either spouse acting alone may use any and all accumulated Points to request any Reward(s) for which the Hilton Honors Mutual Fund has sufficient Points. Such discontinued membership may result in the loss of all accumulated Points and the cancellation of Hilton Honors Certificates, benefits and privileges, including the loss of any associated Elite Tier status. Members outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. Base Points earned will count toward Silver Elite tier qualification. Marriott Members of certain levels in certain states may also receive post-stay e-mails from us. Accommodations must be reserved prior to Hotel Reward Stay. We may also use and share your personal information in the ways described below, in addition to what is described in the Privacy Policy. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Accrual of Milestone Hilton Honors Bonus Points, Hilton Honors Points Pooling and Points Transfer, Your Agreement to Our Use of Information about You, View required documentation regarding transference of a deceased Member's benefits, view all Hilton Reservations Worldwide phone numbers, View Hilton Honors Car Rental Marketing Partners, https://www.hiltonhonors.com/en_US/diamond-status-extension-2020/landing/, Points.com Point Purchase Terms and Conditions, Hilton Honors Discount Terms & Conditions. Rewards cannot be redeemed for cash, prizes or credit. The credit does not expire until the member checks out. Rollover nights do not count toward the Milestone Bonus. Once issued, the Reward is not transferable and may be used only by the individual named on the Reward. No. Locations /. Where available, online receipts can be accessed for 12 months from check-out date. At hotels with resort fees, members on reward stays booked using all Points, or using a Promotional free night reward (e.g., issued by credit card partners, etc.) A stay is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. I can be reached by email or phone. The exchange rates are based on the relative costs of the currency being exchanged (Points or miles) and the costs of the rewards these currencies are redeemed for (free nights or free flights). For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. When you manage your profile online, you have the opportunity to provide additional information about your preferred airline partners and your loyalty program account numbers with them, your room type preferences, your language preferences, your credit card account(s), your preferences for receiving news, offers and information from companies that are part of the Hilton Portfolio, and to create a User ID and password. These Bonus Points will then be posted after check-out for that eligible stay. You can still research hotels and rates without enrolling. Event Planner earnings are void where prohibited or restricted by local law. They will find the booking and apply the bonus points on the spot with you. The published conversion rates are part of the contractual agreements between Hilton Honors and our exchange partners. Home Your account Reservations Hilton Honors Points Check-in / Check-out You can earn Hilton Honors Base Point credit for up to four rooms per stay. The term "eligible folio charges" within the Hilton Portfolio shall mean: room rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. Online receipts for past stays are available from most hotels in North America. No additional deposits are required for Reward Stay reservations prior to arrival. Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date. Recipients of Rewards may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation. The maximum number of nights able to be rolled over into the next calendar year is capped at the number of nights required to secure Diamond status for the following year. If credit has not appeared within those time frames, you can easily request credit for a missing stay right from your online account. Claims may not be resolved through any form of class action. Special Rates. Please note that the Rewards Desk at Hilton Reservations and Customer Care is open from 5:00 AM until 1:30 AM CT, 7 days a week. Travel Advisory; Thats the fastest way to claim your missing base points and associated bonus points (providing youve registered to the bonus promotion beforehand). Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton Portfolio with the use of full Points or Points combined with payment, where available, or a Reward Certificate. Hilton Honors Sign In page Step 3 - My Account Once in your account click on the My Account link. Hilton Honors reserves the right to suspend or discontinue Hilton Honors membership, including any Elite Tier status (including Silver Elite Member, Gold Elite Member, and Diamond Elite Member status), for any Member who appears to be using the Program in a manner inconsistent with the Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, Reward redemption or Certificate use. Learn more about exchanging Points and miles. Learn more about Points. If a member achieves 100 eligible nights within a calendar year then they will be able to gift Diamond status to a member of their choice. my Bonus Points are missing. Example: Once you reach 70+ nights in 2022, then you can gift Diamond status to the same member that received the gift of Gold, or the member can gift Diamond status to another member. Members can learn more about the Hilton Honors app here and can download to begin tracking their progress. Hilton Honors members' new passwords must be at least eight characters, contain one upper case letter, contain one lower case letter and contain one number or one special character. Preferred rooms are identified by each individual property and may vary within each brand. Who are missing request missing hilton points. Members are only eligible to rollover qualifying nights in excess of those nights required to qualify for a members elite status level at the end of the calendar year. Your login is always executed through a secure connection. The individual travel accumulated by either spouse will appear on a combined Hilton Honors Mutual Fund statement. The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. Milestone Bonuses allow members to earn a fixed amount of Hilton Honors Bonus Points when they achieve a certain number of eligible nights during each calendar year. There is no limit to the number of Hilton Honors Points a Member can transfer or receive. Thats the beauty of the Hilton Honors program. Additional personal information that we collect includes information that you provide when you enroll in the Hilton Honors Program or when you manage your profile online. Bonus Points earned on Base Points do not count toward Elite tier qualification. Transactions refer to the transfer of Points to another member account either through 1-to-1 account transfers or through Points Pooling. No, customers can only have one Hilton Honors account, so you can only gift status to another Hilton Honors Member. Diamond Elite Members will have access to bid on exclusive Hilton Honors auction experiences that will only be available to Diamond members. There is no limit to the number of Base Points that Members may earn during a stay; however, Hilton Honors may review and adjust the amount of Base Points earned on any stay in order to ensure accuracy and compliance with these Terms and Conditions. You will earn only one stay credit (including credit toward Hilton Honors elite tier qualification) and only one mileage credit. Neither Hilton Honors, nor third party companies participating as marketing partners in the Program ("Marketing Partners") will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any Web site or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason. Membership in and application for membership in the Hilton Honors Program is void if prohibited by law in the country of the Member's or applicant's domicile. Some Rewards may be available to print when redeeming online. All Reward Stay reservations must be guaranteed with a credit card. Diamond status expires March 31, 2020), the future status will only count toward Lifetime Diamond status once completed. Points & Money Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. The money spent on the room rate portion of Points & Money Rewards will be considered an eligible folio charge for which Points will be issued. Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit. Sign in with email OR Sign in with password First time signing in? See how close you are to reaching the next tier by signing into your Hilton Honors account. The same goes for any other bonus points; A reward stay will not earn you base points. Unless otherwise stated, quoted rates are per room per night, based on single/double occupancy and do not include taxes, gratuities, incidental charges and resort fees (if applicable). For new Members, credit will be accepted for any stay occurring within 30 days prior to enrollment in the Program. Members who qualify to gift status the following year can gift to the same member. Qualification for all on-property Hilton Honors benefits, including complimentary Internet and MyWay benefits such as complimentary snacks and beverages, complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region) and space-available upgrades, requires a confirmed reservation made through one of the following channels: Any official direct Hilton hotel brand or Hilton Honors website (for example, Hilton Honors.com, Hilton.com, Hampton.com, etc. If you require a copy of a receipt not available in My Account, please contact the hotel. The following brands do not offer complimentary upgrades: Embassy Suites, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, Hilton Grand Vacations, and Motto by Hilton. Rewards may not be combined with other certificates, discounts, packages or promotional offers unless otherwise specified in writing by Hilton Honors. If booking a Reward Stay online, Members will receive a confirmation page with their Hotel Stay Reward reservation and Reward Confirmation document in one online transaction. window.mc4wp = window.mc4wp || { No Points or credit toward tier status will be awarded for "no show" situations when a Member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the Member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy. Any Points offered in conjunction with specific hotel stays will be considered earned when the stay has been completed, fully paid and added to the Member's account. Upon receipt by the airline/rail partner, your Hilton Honors Points are converted to miles and posted to your account. We encourage you to choose a unique password and update it every three to six months to ensure maximum security. Upgrades exclude executive suites, villas and specialty accommodations/floors/towers (which may include, but not limited to, "Vista," "Villa," or Club accommodation types), subject to the discretion of the hotel. Member status What are the Hilton Honors membership tiers? There are two kinds of Hilton Honors Points: Hilton Honors Base Points and Hilton Honors Bonus Points. Elite Rollover Nights will be applied toward earning and maintain Elite tier status to meet the night qualification for each elite tier. You will receive your Hilton Honors number during your call with Hilton Reservations and Customer Care. To change the dates of a Reward Stay reservation, the Member should contact Hilton Reservations and Customer Care prior to arriving at the hotel for the Reward stay. Here are the most important ones: First of all its important to note that you cannot claim points on the Hilton Honors app. You can also earn Hilton Honors Points whenever you travel, shop, dine, or spend with our partners. Each Hilton Honors Member or two (2) Members with a single Mutual Fund account are limited to purchasing no more than eighty thousand (80,000) Non-Reservation Points in any calendar year. Any Points beyond these limits will not be posted to any Member's account, regardless whether such Member has remitted payment for such Points. The term "hotel within the Hilton Portfolio" as used in these Terms and Conditions is defined any hotel that participates in the Hilton Honors program. Members will have twelve months from the date Program termination is announced to accumulate Points and redeem a desired Reward. Make sure you put as many information as you can particularly a confirmation or booking number. If you are making a reservation by phone, please request Hilton Honors Discount. Hilton Honors Discount is only available for up to two rooms per member per stay. To make it easier to keep your elite tier status, reward stays count toward elite tier qualification. Members residing in countries where redemption of Points for a Hilton Honors Reward, Partner Reward or Reward Exchange is prohibited are not eligible for such Reward. At least 250 nights (paid or reward) OR 500,000+ earned Base Points since joining Hilton Honors. Incomplete transfer requests may result in delays. *Must be a Hilton Honors member. Members can expect to see these changes reflected in the Hilton Honors app and website in early 2023. The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn. Promotional Rewards are for Standard Rooms only. What is the difference between Base Points and Bonus Points? Points which have been deducted from the Member's account for a Reward may be re-deposited, in the discretion of Hilton Honors, only provided that ALL Reward documentation (including hotel, car and cruise Certificates) associated with the Reward are returned unused prior to the expiration date of the documentation. The elite rollover nights will be a calculated in excess of the elite tier status level as of December 31 before applying the calculation. Complimentary in-room and lobby Standard Internet access during stays at Waldorf Astoria Hotels and Resorts, LXR Hotels & Resorts, Conrad Hotels and Resorts, Canopy by Hilton, Signia by Hilton, Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton , Hilton Garden Inn and Hilton Grand Vacations. Home Your account Hilton Honors Reservations Hotel information Upgrades for Diamond Hilton Honors Members may include upgrades up to junior, standard or one-bedroom suites. A Member may earn Base Points for up to four rooms per stay ("Earning Rooms") if all eligible charges for Earning Rooms are paid on one folio. These Terms and Conditions ("Terms and Conditions") are intended to protect the members of Hilton Honors ("Members"), and Hilton Honors Worldwide, LLC ("Hilton Honors" or "We"). Please allow up to 5 business days after check-out from hotels inside North America and up to 2 weeks for hotels outside North America. If you adjust the Reward Stay to be shorter than 5 nights, then the free 5th night will also be canceled and the entire Reward Stay will be repriced without the free night. This applies to any year of enrollment, including without limitation, the first year of enrollment. The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached. So Wiseglass knew of his bid and did not deem it credible. Hilton stay request a target account linked to your transportation program like to get the hilton missing points request form, then typing in all businesses. This means you can book reward stays faster without waiting to accumulate more Points. What happened to them? The following information forms the basis of participation in the Hilton Honors Member Reward Program ("Hilton Honors" or "Program"). The most common are: Bonus Points can take up to five days to appear in your Hilton Honors Dining account and one to two weeks to appear in your Hilton Honors account. Only individuals of majority age in their state of residence may enroll in Hilton Honors and become Members (defined as individuals who have been accepted as Members by Hilton Honors). Outside the U.S. and Canada, call the Hilton Reservations and Customer Care office nearest you. Membership rates are subject to availability at participating hotels and resorts within the Hilton Portfolio. These specifically identified experiences will only be available to Diamond members and identified on the auction page. The member who is gifting the status must elect which other member will receive the gifted status by 11:59pm EST on January 31st of each calendar year. On your 60th eligible night in 2023 you will receive an additional 30,000 Bonus Points on top of the 10,000 Milestone Bonus Points achieved at that threshold, for a total of 40,000 Points. "Double Points" means the Member will receive a bonus equal to the number of Base Points earned during a stay and "Triple Points" means the Member will receive a bonus double the number of Base Points earned during a stay. Elite rollover nights will not count toward Milestone Bonuses and will only count toward a member achieving the next status tier. The Hilton Honors Mutual Fund is not designed to award duplicate bonuses and/or Rewards. Stay posted but no points. Location: Seattle. Lifetime Diamond members will not rollover nights as elite status is secured for life. And for the Hilton corp reading this, and for FWIW, I view . Hilton Honors Bonus Point credit, including Points earned with partners and other promotional bonuses, will be awarded on one room only (except for the elite tier bonuses and quarterly promotions mentioned above). However, as a Hilton Honors member, you may be eligible for special rates which are visible only when you are signed-in to the website. Except as specifically provided herein, neither accrued Points nor Certificates are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law. After transferring 200,000 Points in a calendar year, any subsequent transfers that year are free. Please note however, Hilton Honors Program Terms and Conditions cannot be superseded or changed except in writing from Hilton Honors. For the Stay" places the hotel front and center, elevating the role and importance of the stay at a time when lodging advertising is a sea of sameness, featuring overused . Example: If you book two rooms at the same hotel for a one-night stay you will earn Hilton Honors Points on both of the rooms, but you will only receive one-night credit total toward achieving the Milestone Bonuses and toward elite status qualification. Head up straight to www.hilton.com and click on the Sign In link. The Points purchased under the Point Purchase Program will be posted to the Member's Hilton Honors account immediately (provided there are no technical issues that prevent immediate posting). Determination of Reward equivalency is at the sole discretion of Hilton Honors. I filed the missing stay request but can't understand why points stoped posting Dining room or other charges not billed to a Member's room during a stay are not eligible for credit. Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties. Members who achieve 60 eligible nights within a calendar year will be able to gift Gold status to another member of their choice. Stays or Base Points are not eligible to rollover to the following calendar year. A 100% bonus on Base Points earned during the period they are Diamond Elite Members. I got a response within two days correcting the amount. At the discretion of Hilton Honors, such Members may be permitted to remain in the Program and removed after five years of inactivity. How many Points do I have?