This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Very disappointed and terrible experience with this company. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. If I could give no stars I would. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. The only they cared for was tips and selling beers. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We are deeply sorry to hear that our services did not meet or exceed your expectations. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Almost making fun of me. Worst way to end a Cancun vacation. . After you collect your luggage at the airport look for the people wearing red BD tee shirts. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. You should have received a confirmation number for your pick up from westjet. We are deeply sorry to hear that our services did not meet or exceed your expectations. Finally, the whole ride took 30 min, no traffic on the way. I have called, and the phone numbers do not work. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. I want to confirm a transfer booked through American Airlines. This tour agency is set up inside Hotel Cozumel & Resort. I do not recommend this Tulum Xel ha package. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. We confirmed the time with them several days before. By BD Experience. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Lie #3. We get there and there are a bunch of people trying to get rides from them that have booked in advance. The ride to the hotel was comfortable. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. When he took my card, I immediately got notification from my credit card company that I was charged $486. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. You should contact your travel agent for pickup time. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Not sure? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. No reaction of BD. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! This tour agency is set up inside Hotel Cozumel & Resort. Cancun, Quintana Roo, Mexico. Datos. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! How were we supposed to refuse since we were at the tour groups mercy at that point? I booked the service through Expedia. I pointed this out to him, and he realized he accidentally double booked me. It showed on the email that our pick up time was changed. Sincerely, Which would have been a 3-hour total wait at the cancun airport for a ride. It will be our pleasure to serve you. Over 1,000,000 pictures 5 Suitcase Price per vehicle Details I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. By BD Experience. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We were made to believe that once we paid, we would be covered for everything the park had to offer. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. I tried to submit a comment online, but it would not go through. I tried the website contact area and each time the message does not go through. Fish therapy, zip bike and more more more are extra paid!! We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. Disgusting. Again, we appreciate your valuable feedback which help us to improve. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . He convinced me to give them another try. I am not sure how it is still legal for this company to operate. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Shared Transfers 0. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. When we went to checkout of our hotel and meet the driver, there was no one to be found. Datos. BD Experience: Good way to get from the airport to the hotel. So we ask some people they said go around the corner to BD experience. Shame on you Bd, what a bad organisation !!!! Swimming with dolphins. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Office address: Av. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We left at 0600. What time will pick up be. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. We love the sit back and relax ride! . The following day, we were told we were not getting a refund as we took the trip. 45-90 minutes. We had to wait 2 hours in the bus before it left the airport. We had booked a private transfer through West Jet Vacations. Espaol ; Contact Us. Nader. The company accommodated and told us our new pick up time. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Respectfully: On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. 10. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. However, the same seller wasn't there. Horrible experience. They're very helpful. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . My trip was booked AND payed 2 times due to a failure of the system. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. 39. My confirmation came from Costco who made my reservations. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Drinks included in each travel. The concierge directed me to his desk. They called multiple times and was left on hold each time. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Ser un placer servirle. The price was $99/each, $64 of which was to be paid to BD at the time of booking. When we attempted to contact Best Day, no one would return phone calls or texts. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Great, fast service every time I have used them. The toilets were dirty and hard to flush and smelled bad. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Lote 7 SM. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. very nice right. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. We couldn't snorkel in Chankallah park due to bad weather. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Amazing time in Tulum ! A nightmare of a company. Check-in to the hotel upon . We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Balloon Tours 0. Cancun. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. Taking safety measures. They treat you like you are nobody. After waiting approximately 15 minutes, we were on our way. We have an extensive fleet of vehicles, so you can choose the best for you. Tripadvisor performs checks on reviews. . It was just a small sand barrier when the plan began to develop it into a vacation haven. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. World-class shopping centers with well-known brands. Lote 7 SM. We had no issues with transportation. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. Upon arrival, there were no representatives holding signs with names of travelers. Water Activities 0. You can cancel this reservation up to 24 hours in advance for a full refund. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. . more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Hilde Bec. He then called and got the second (more expensive) excursion cancelled. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. The store will not work correctly in the case when cookies are disabled. Dear Guest: Over 1,000,000 pictures Water Activities 0. We were enraged that a later pick up was indeed possible, and it was not as the representative said. Bonampak Mza 2. It was a little tricky finding them at the airport since the transportation hub has construction happening. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Then headed to Tulum. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. Dear Guest: Total should have been $192. But the tour we took with them was misleading. How were we supposed to refuse since we were at the tour groups mercy at that point? We received an email with our pick up time for our departure. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Versace Yellow Diamond 50ml in Cancun duty free airport shops. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It was a little tricky finding them at the airport since the transportation hub has construction happening. We also sent the chargeback voucher to your email for your records Ver en el mapa. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Of course, nothing was as he promised. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Transportation to Hyatt Zilara Cancun . We scheduled a transportation for a flight out. Contact page of BD doesnt work, more than 10 emails sent. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Thanks! Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). (Available only in Cancun and the Riviera Maya). Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Horrible experience! If I was only rating the travel service I would give them five stars. Over 1,000,000 pictures Yes, that was the excuse for not doing the job that it will take more time!!! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. 10. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. He was very understanding. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. In this case, we investigated with our staff what had happened and we were informed of the following points: A group of 9 family and friends went Barcelo Maya Palace this August. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. I couldn't believe how low and unprofessional he was. Certificate of Excellence Awarded by TripAdvisor in 2019. how to we confirm our pickup. WestJet needs to find a different company to use. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Cancun, Quintana Roo, Mexico. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. 10. The perfect time to try to scam someone. Muchas gracias por ponerse en contacto con nosotros. Tripadvisor performs checks on reviews. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Worst company to work with. Then we took a jeep rental. They are the only transfer service I use in Mexico. Do you have an email to contact BD Experience Cancun? Av. Av. LIES LIES LIES. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. 15 tht of july , of course no reaction of this corrupt organisation ! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. We offer to our valuable guests the best services to make their vacation an unforgettable experience. They're very helpful. Do you have an email to contact BD Experience Cancun? My confirmation came from Costco who made my reservations. We booked the tour to Cozumel at the best day counter in our hotel. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days.
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