BT Business Hubs: Help and guides for your model. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Blue light but no wifi or internet connection. You should also check for other lights on the BT Home Hub's display. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Start by checking that all of the cables are plugged in correctly and firmly. First, try resetting your router to its default settings. Check all of your cables are plugged in correctly. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Check the broadband cable. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. 31-05-2020 However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. online troubleshooter. 31-05-2020 If it's still not working the use the Contact us link at the bottom of the page. make sure your device is connected to the WiFi network. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If you haven't I would expect it to go live by midnight tonight. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Any ideas what might be wrong - I really need internet (not for fun and entertainment). Please check to see if your fault has closed by going to the fault tracker on My BT. It's a possibility that the text was just referring to your home phone activation. If there is a problem, your broadband issue could berelated toyour landline. It turned out to be a fault with the network, which BT Wholesale fixed. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Thanks, on The PC / wireless printer work fine via the hub wifi network. Your device has a strong mobile signal (two or three bars are good). Using the Power button, turn your Hub off and then on again. How do I create a wireless connection to my BT Business Hub 3 using WPS? Go to http://192.168.1.254/ in your web browser. Monthly cost changed on Tuesday - no internet since then! Press the Restart button on the back of your Hub. Select your hub from the options below to see what they mean. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? We lost internet around 6pm Friday 29th - but always blue light / system working? Step 2: Click on Wi-Fi. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. We'll be ready to reactivate your Mini Hub straightaway. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Step 5: Change the configuration from Automatic to Manual. Press and release your Hub's Restart button. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. 30-05-2020 Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Try moving Hybrid Connect. Open your web browser and visit http://btbusinesshub.home/. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. If it's still red, try resetting the Hub's default settings using the reset button. The BT Home Hub 5 is capable of dual AC Wi-Fi. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. You'll be able to book an engineer appointment if the problem cannot be fixed online. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. You should receive updates from DPD. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Step 6: Click Add Server. This light turns on when it gets no connection. I have got a PC plugged direct into the hub - again no internet. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. on I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Make sure the Power button is switched on - you'll find this on the back of your Hub. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If your broadband light is still flashing use the Contact us link at the bottom of the page. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. No light means that it's connected successfully. If it's still red your Hub might be faulty. 01-06-2020 This really can help. Select your hub from the options below to see what they mean. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. EE Limited. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. We steer you to products you'll love and show you how to get the most out of them. When you purchase through links in our articles, we may earn a small commission. I have connected to master socket but this makes no difference. You'll need your reference number. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. This is my personal Community Forum account to help out around these parts while I'm at home. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? A blue light means the hub is working fine. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. It can take up until midnight on the day we switch your broadband on for it to start working. 12h58. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you are still experiencing issues there are a few things that you can do to try and fix the problem. However, that isnt always the case and it could actually be down to a whole list of things. Sorry to hear you can't connect to the internet. Purple: The Super Hub is in modem mode. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: 23h09, on Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Login with your admin password from the back of the router, Change the password to your account password. 31-03-2020 If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Finally. The light will turn steady blue when your Hub is ready. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) These are the basics to what your hub lights mean. If you think I helped please feel free to hit the "Thumbs Up" button below. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. The light will turn steady blue when your Hub is ready. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. 2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 30-05-2020 You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Your Hub can't connect to your broadband line. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. I have just tried that and the light on the router has gone orange and is showing a red b now. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Did you manage to solve it ? Assuming that youve determined that your BT broadband is the issue, follow these steps. It might be a router firmware issue with an easy fix. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Find your broadband network login details. Thanks for the reply. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. You will get a refund for the time is is out of service. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). CloudFlare DNS is free, fast and seems to respect privacy. You should still get a good connection. Using the Power button, turn your Hub off and on again. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. There's a problem connecting to the internet. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. When you first plug in your hub, it'll take about four minutes to synchronise. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Having problems with your Mini Hub? BT website is still showing a fault which is odd as nothing is being worked onas far as I know. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. On the Plusnet hub it says 'connected'. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). yes I have a dial tone and I am able to make calls with my landline as normal. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. If you need to disable this, follow these steps in reverse. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. At first devices did not seem to be working. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. 31-05-2020 Smart setup is shown in the picture you posted in message 5, click to disable. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. There's a problem. Re: BT Hub - Blue light on but no internet on any devices. Connect a device to your Hub using a cable or wi-fi. Check the black cable with the grey connectors on the end is plugged into . richardward. This table shows how long each stage of the start-up process should last. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Now for PAIRING, Open G Hub Application, go . Fibre customers might have an Openreach modem installed. If it's red after this use the Contact us link at the bottom of the page. Click on advance settings and enter the router password. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Ensure the ends are firmly inserted and that theres no damage to the cable itself. on Your Mini Hub is designed to conserve power whenever possible. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? If it's disconnected, click connect. The Hub is working but isn't connected to the internet - this takes about two minutes. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Give it at least three minutes to connect. Has your broadband been activated? All the lights will flash and turn blue. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. I happened to also have a new Hub ordered on this account a few weeks ago. Try switching your device off and on. Web. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless.