Products and inspirations about tights, hosiery and beachwear. Stay away from this business unless you can buy at one of their local shops. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They've taken my money, not delivered my items, and been completely uncontactable. NSW Registrar Amit Padhiar said this week marked five years since the first same-sex wedding at the Registry. LABOUR DAY 01 MAY This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! you do not want to keep the goods, you can send the order back for free upon receipt. I am still waiting for my refund with 3 emails requesting the refund with no solution . Not recommend to buy with Calzedonia. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. Your experience can help others make better choices. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. All orders placed after 12:00PM EST will Simple! I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. Date of experience: 22 November 2022. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have been so disappointed with the service I have received. Companies can ask for reviews via automatic invitations. If The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. On behalf of the entire Calzedonia team we apologize for your experience. More so, after this bad experience. I now have to pay 2.95 to have a courier pick it up at my place! Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Find out how we combat fake reviews. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . not registered with Calzedonia.com, you SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. It goes against our guidelines to offer incentives for reviews. They broke within one wear! This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! Calzedonia S.p.A. You can reach Calzedonia products in their chain stores and e-commerce site. Verification can help ensure real people write reviews about real companies. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. . When I asked customer Sevices, they answered after a week. To complete your Calzedonia shopping, you don't have to become a member to purchase. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. By signing up, you agree to the Will never order from this company!! What's going on??!!!! after logging in to your account. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. 3 Jan 2023. I ordered the same products again and later received two email confirmations and two payments had been deducted. Please send all items back in a single shipment. Just awful! We will contact you privately to check all details and assist you. Then I read Trustpilot reviews. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing I had the possibility to buy calzedonia giftcards or others through an online platform. Thanks for contacting us. | Read 21-40 Reviews out of 193 Ordered the 10th Dec and still waiting. We also ensure all reviews are published without moderation. Discover our collections for Women, Men and Children. Please email us at hello@intimissimi.com so we can better assist you with this issue. Buy 1 leggings and get 50% off on the second 1. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Local Customer Care Number. Resolver is free. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! This is worst online purchase experience !!!! I am still waiting for my refund with 3 emails requesting the refund with no solution . I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. 19/11/22 I email customer services wondering where my products were. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. We also ensure all reviews are published without moderation. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. everything was completely fine and the shipping was super fast! Well always be on hand with guidance and support to help you get the results youre looking for. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Discover our collections for Women, Men and Children. Theres no jargon in our rights guides. DO NOT BUY FROM THIS COMPANY. Worst online buying experience I've ever had. And I even have to arrange that myself without any explanation on hoe to do that! I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. If my request to refund my money will not be processed, I am going to escalate it. Still no refund to account and no response from customer services. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. State Name. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. 10 mails and complains still have not received my refund!!! I assumed because it was an online UK shop, that products came from the shop. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? Description. I have tried messaging on facebook and emailing - no response. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. I have not received my order yet, what should I do? I am so sorry to hear that your product arrived damaged. OPEN POSITIONS . - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. this, it is no longer possible to cancel the order in our system and you will not see All the items I ordered are now gone - terrible customer service. I wish Id read the trust pilot reviews first. Received my order late. I have to give them their due that they were most helpful. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. I dont understand how this company is in business still! Total of almost 500 euros extra!!!!!!! Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Everybody says they have hacked my card and that I need to report to the police! Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 1 point equals 1 dollar. , I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. Worst online buying experience I've ever had. I used to buy swimsuits, tights, socks, everything. Not only that but they keep talking over you. After that, they decided to cancel the order without reason. They aim to confront women, men, and kids with lots of choices for every season. The maximum delivery time has long since passed. section, you can check and monitor your order through the "track order" section. Not recommend to buy with Calzedonia. Resolver is a totally free service that you can use to complain effectively. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. EASTER MONDAY Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Why are you not refunding me ? Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Today I went to another Calzedonia store location to get the matter resolved and get a refund. That was without luck. If my concerns won't be solved, I will file a complaint to BBA!!!P.S. We will send you a link to create a new password. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. You can be certain that youre talking to the right person at the right time. I absolutely dont recommend buying calzedonia giftcards: it's a scam. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. Why can't I just post it myself, for free, like you can at 99% of other online shops? period. When I asked customer Sevices, they answered after a week. Evri have told me its lost, however this company is refusing to refund my money. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. !Please be aware before buying anything from this company! Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Overview. Terms & Conditions I purchased a swim top in the store in September 2022 to be shipped directly to my house. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. My order from the 28th November has not arrived. Awful quality, waste of money. I ordered 5 more pairs in 2022 and the product is NOT the same. Express shipping is $25. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Here are 8 tips for writing great reviews. Purchasing a product from Calzedonia is not that demanding. Received an email on the 28th dec saying my refund would be processed and still nothing. On behalf of the entire Calzedonia team, we apologize again. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. Our commitment to a more sustainable future. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. I am really disappointed and sad. Your request could not be received. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. Hello Sharon! So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Here are 8 tips for writing great reviews. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! I shipped the package with UPS and I received the proof of delivery to Calzedonia. CONTACT; Home / Uncategorized / calzedonia customer service. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. I want the rest of my refund or I will contact the Better Business Bureau. We will resolve your issue as soon as possible as promised in our email correspondence. The refund will be made using I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! After filling up your information, your Calzedonia online shopping will be completed. We are happy to announce that we offer free returns on all orders. We also ensure all reviews are published without moderation. Possibly the worst online retailer ever. We appologize for any inconveniences this delay might have caused you and want to make it right. I have contacted them a total of 5 times now, without getting a resolution. When the order arrived I was confused as I had received two parcels. Sadly the items I ordered weren't suitable so returned. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. and did not even get the product great!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. 07077448080. return methods: return to the store and return by carrier. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. 60% Off. section for more information. I havent received my order nor have they bothered to get back to my emails. Here are 8 tips for writing great reviews. If you have This should be considered fraud and false advertisement. Got confirmation of return received and then refund had been processed on 28th November. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. I have spent way too much time on this without finding a solution. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. there might be a slight delay processing Honestly, so much wasted time and money. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date. I'm very disappointed and will not order from them again. In the final stage of your purchase, you Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I bought 2 pairs of this leggings in 2018 and fell in love with them. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. We offer FREE standard shipping for orders that are $50 or your order but we will always strive to respect the time frames given. How to contact Calzedonia customer service? Join the 1,872 people who've already reviewed Calzedonia. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. I ordered 5 more pairs in 2022 and the product is NOT the same. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. Thank you for bringing this to our attention. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. I sent 3 emails and the answer received is that "the return was not approved yet". ** update - over two weeks since writing this review and still no refund. The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Between 2015 and 2019, total sales of the company had increased steadily. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. 3 months!! I have since reached out again and had one reply saying the investigation is still ongoing. I placed an order 11th December and still have not received it. But unfortunately she no longer works there since last year. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. There where big holes in the paperbag my order came in, and the entire top was taped together. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Email Calzedonia Using Resolver you can: Please enter your email address and click SEND. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. 2023 Trustpilot, Inc. All rights reserved. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. I will never order from here ever again. I have emailed so many times and no response. Worst experience ever! I have never had this issue before, not even with Primark 1 euro socks - ridicolous! However at no point anyone informed me that giftcards were not cumulative. On behalf of the entire Calzedonia team we appologize for the inconvenience. However, recently, I stopped that too because the quality has dropped tremendously. I have sent multiple emails and they still refuse to send me my items. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. Verification can help ensure real people write reviews about real companies. I tried to go through the delivery service to change the address, but couldnt change it. Wed love to make this up to you. The person said they would reach out to me via email with a resolution. The cancellation of your order is possible only for a limited amount of time following You can check the status of the order at any time by entering the "ORDERS" section, You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Expires. Reputation based on former quality. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. 16/11/22 email saying been shipped. Nov. Log in with your social media profile or enter your email address here. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Sent several emails and used the chat function (~60 minute wait times). Information provided by various external sources. NEW YEAR'S EVE 31 DEC. Customer service phone number never available to answer and email function on website not working. So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. Companies can ask for reviews via automatic invitations. Placed an order a while ago - said it's shipped. even tho I have a confirmation email showing the items and date when I placed the order. Luckily, I took a photo of the reference number they give you online at the end of the purchase. This is literally the biggest scam I have ever known. I added an order, they charged my credit card. After that, they decided to cancel the order without reason. ST. STEPHENS DAY 26 DEC Your email address is already associated with a social media profile. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. Could someone please resolve this situation?? I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated.
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