gliderecord in flow designer servicenow

We access the sys_id on line 7, printing out the sys_id of the caller_id user field. Thanks for this great resource} In some rare cases, it may be necessary to perform a query from a client-side javascript (client script or UI policy). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sadly no, doing JSON.stringify directly on a GlideRecord object doesn't work the way that you'd like. Luckily I like scripting and it makes it easy to script. in a script action (parm2 = sys_id of an inc and parm1 = display value of an assignment group), I have: var outage = new GlideRecord(incident); You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. Thanks for your time and help. The return type of this function is void. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . if (gr.severity = 1){ You may also choose to modify the GlideRecord query to limit the scope of the query. We will be building a flow action that can both start a conversation, or add messages to an existing conversation. Copyright 2022 Kevin Custer. Dont know if its still relevant, but I had the same issue. Here is an example of what we wre trying to accomplish.. (Where Priority is 1 //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! You can also view the icons within. Additionally, it helps remove any typos and need to verify all the field dictionary names. Much appreciated. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. // Returns an object, ready to be JSON-ified. Benefits. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. 49, 2020 'getRefRecord' Query Shortcut (used to get a single GlideRecord referenced in a reference field) The 'getRefRecord' method can be used as a shortcut to query a record populated in a reference field on a record. Comment out your delete statement and add a log statement to check the script for accuracy before actually using it. The setLimit statement helps performance, because only one record is returned with the query. Gotta use .size() and .get(), // Get the Element Descriptor for this field, // There's a special function to get the display value of a choice field, // Raw boolean values are either a 0 (false) or a 1 (true), // Fields that should return a value and a display value, "sys_id,caller_id,assignment_group,assigned_to,short_description,description", "all_tables.query_hints=true,email_client=true,hasWorkflow=true,live_feed=true", Running JSON.stringify a GlideRecord object, ServiceNow Clone Tip - LDAP servers and lost MID servers, ServiceNow Clone Tip - Preserve MID Server Users, How to use a custom ServiceNow login page, and why you should, How to un-impersonate in ServiceNow when locked in the service portal. First, we will create a new Subflow named Test Connect Chat Action. When using Flow Designer, or GlideRecord to set the password of a newly created user record, the password does not work to log in - Support and Troubleshooting - Now Support Portal Loading. This is a pretty popular thing to do, especially for integrations where you're passing data around as JSON payloads. But David, can't I just use JSON.stringify directly on a GlideRecord? see: http://community.servicenow.com/forum/5356. Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. You might want to take special note of some of these, like variables that are not directly on the incident table. The true value is not what you see in the field, for example a users display name on an incident. gr.addQuery(incident_state, 6); Since we have been working with a business rule, we should check out a few functions and their common uses. This kinda GlideRecords should only be used Client side as the new Service portal doesnt allow sync calls. This will translate sys_ids into human readable information. I think the current starter includes 500k transactions. outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. I think as you become more familiar with Service-now youll see that the majority of configurations are GUI-based or require some pretty light scripting. Could someone help me with a ui policy task, it's easy Planning to create a dashboard, should be done in which Press J to jump to the feed. Automate any processfrom simple productivity to complex transformationin a no-code, environment. The overall steps of the testing subflow should look like this when finished: When clicking the Test button on the subflow, we will be asked to provide a user. Heres one for MultipleDelete, should be a good addition to this post. Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. Id prefer using an encoded query if possible. The generalized strategy is: - Create a GlideRecord object for the table of interest. This function can be used from any of the sub-classes. Could you show us the script you used so we could take a look at it. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! example: I would like the below code to result in the display name for the requested_by and not the sys_id used to reference the user table. How search works: Punctuation and capital letters are ignored. I will keep working at it. Create an account to follow your favorite communities and start taking part in conversations. addQuery('short_description', 'CONTAINS', 'Error'); Field must not contain the value supplied anywhere in the field. The most common and fundamental scripting used in ServiceNow is GlideRecord. Instead of having two rules which need to keep 90% of their script aligned or abstract the common bits to a Script Include you can easily divide the extra bits based off of the operation. I struggle with AddOrCondition sometimes too. 1 Answer Sorted by: 1 You could write JavaScript to find and close the Incidents, and run it from a scheduled job. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. One large wasteful performance issue that comes up routinely is using a GlideRecord query to get a row count. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. I'm not going to provide a sample because the result is rather large. @priscilla, there isnt any other documentation about QueryCondition, but theres really not much more to it either. I use this page quite a bit and just recently found out ServiceNow also offers a NOT IN operator, which has saved me several times. ServiceNow Client and Server Side Programming. There are methods to move around the returned results in a non-linear manner that I might cover later. To listen and watch more detail about GlideRecord you can watch Community MVP Steven Bell on the ServiceNow Community YouTube. initialize (): creates an empty record suitable for population before an insert. We have an array for the managers names which will demonstrate a common error many newer devs fall into when looping over the results and trying to place the results into an array. Does anyone know if Flow Designer is an additional cost add-on? Furthermore, when you hover over it, youll see a modal window popup on the screen, to the data, showing more fields. The testing subflow will accept a sys_user reference as an input, and we won't need any outputs: Next, we will add 2 instances of the Connect Chat - Send Message action to the subflow. GlideClassElement.setValue(name, "value"); Copyright 2023 Educative, Inc. All rights reserved. The Snowball An Independent ServiceNow Blog & Newsletter. To just print the current date and time in a single method, use: 1. gs.nowDateTime (); Alternative to the GlideDateTime () class, you can use the JavaScript Date () object, which . The Difference Between gs.log() and gs.print(), ServiceNow GlideDateTime() Get The Current Date And Time. Such as current.addQuery(opened_at, <=', new Date()-7); Although this does not work is there a way to do something like this to query for a given date range ? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I prefer to use an encoded query instead of this, but there are situations where this is easier. I want to build a a Before Display Query and wanted: Still, very odd when I use the following: I get the sys_id that is in that reference field. . Flow designer is a platform capability. We will utilize a variety of tools to expose the details of GlideRecord under the hood. outage.get(event.parm2); outage.work_notes = Outage originally assigned to + event.parm1; Back to the components of our GlideRecord. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . Get Query Shortcut (used to get a single GlideRecord). That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. I end up having to write scripts to check things that should be check-able in an IF. The evolution of the old workflow editor. When you think of reference fields, sys_ids and records referencing records on other tables, make sure to consider using getDisplayValue() in your GlideRecord queries. The example shown on the right will get all records where the short_description field starts with the text 'Error'. Note: These methods are designed for use in server-side JavaScript (everything EXCEPT client scripts and UI policies). This will work in any server side script, so a business rule or script include. AND IncidentState =6), (Where Priority = 2 Written with by the Developer Advocate team, 2023 I usually use the addEncocdedQuery method when dealing with date queries. Speaking of having more knowledge of the object in question it is useful to know more about our GlideRecord. . In the Flow execution details all of this seems to work, but you can't retrieve the . }, Source: http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null. Copyright 2023 Educative, Inc. All rights reserved. The data type of this field is string. gr.addQuery('state', 'IN', '1,2'); Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. On the other hand side best practice is using GlideAjax for Client -> Server -> Client calls. the conditions to be (A and B) or (C and D) or (E and F) and found Teams. Here is an example of how to get all the current objects fields, print them out, and iterate over each one if we wish to get more detailed information from them. Peter. There are a couple more examples that I could probably share though. addQuery('short_description', 'DOES NOT CONTAIN', 'Error'); Field must contain the value supplied anywhere in the string provided. Automate any processfrom simple productivity to complex transformationin a no-code, environment. I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. AND Category = Software). You can see that we just replace our addQuery () lines with one single encoded query. // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution. Practice your skills in a hands-on, setup-free coding environment. You can pass this to an action and to the Script step. Use addQuery(YOURENCODEDQUERYHERE) instead. gs.print(gr.getEncodedQuery()); Returned: There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. If you ask your account manager, they'll even be able to help you build use cases for IH. The evolution of the old workflow editor. The data type of this field is object. With connect chat messages, analysts can be notified once something is finished while they work through other tasks, without being bombarded with email or SMS notifications. It returns a string containing the value of the field. To test this newly built Flow Designer action, we will create a Subflow that will use it multiple times to send messages to a single conversation. Let's begin by creating a new Flow Designer action, named Connect Chat - Send Message. ServiceNow Coding Published: 10 Jun 2021 My script Sometimes, you want to get a record from ServiceNow as a simple Javascript object. Skip to page content. This will be a super simple , Want to get better at ServiceNow? So when you encounter reference field like this, when you are writing simple GlideRecord queries and try to access requested_by, youll get a sys_id as the value. Sometimes, you want to get a record from ServiceNow as a simple Javascript object. Perfect for integrations! Query. Could this be added? Which is usually not super helpful, especially if youre trying to add a comment or send an email, and want the users full name instead. The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. The Snowball - 2023 - An Independent ServiceNow Site, How To Use setValue() In A GlideRecord Query. It gives some information from presentations Ive given in the past about how some of this stuff connects. Is there a way to get the display value from a SYS ID returned in a query? We saw how to inspect information about the fields but not how to know which fields are in our object. Thanks for the comment. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. name is the title of the field that we want to update. I have corrected the query. When you're using the GlideDateTime () object, you're limited to ServiceNow's methods to retrieving date time information, which a lot of people complain about. This means that you can have one record on one table, relate to another record on another table. (One email per month). ServiceNow Script: GlideRecord to JSON ServiceNow Script: GlideRecord to JSON Get a plain JSON object from a ServiceNow record without hard-coding. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. ServiceNow Developer Blog Field must start with the value supplied. Press question mark to learn the rest of the keyboard shortcuts. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. gr.query(); while (gr.next()){ Comment out your update statement and add a log statement to check the script for accuracy before actually using it. Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. // This will get a GlideRecord as a mostly flat(ish) object. it will return one record, because a get statement is used. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. grInc.addQuery ( . you can't use it to get the manager of an incident's assignment group. ServiceNow Developer Blog The .next() moves us forward to the next returned result. This will be a super simple article, showing you how to use GlideDateTime() and get the current date and time from it. Skip to page content. Subreddit for ServiceNow users, admins, devs, and everything in between. So its not preferred to use getDisplayValue(). The GlideRecord class is the way to interact with the ServiceNow database from a script. New in the Paris release of ServiceNow is a new class called GlideQuery. You can also see that theres a display_value, of the users actual name. You can build the query you want in a module or filter definition to see what the encoded query should look like. Using getRefRecord returns me a GlideRecord object which I can use just as I would from performing a full query in the managerGR example above. Available as an Action Designer action step. However, it's worth noting that it doesn't allow you to dot-walk through reference fields to get values. There is. In the inputs section of the flow action, we will need a few things: The inputs screen should appear as follows after setting these up: The outputs screen should appear as follows after setting these up: Next, we will insert a Script Step into the action, and name it Send Message. Did you ever determine a way to do it. grInc.addQuery ( . Flow Designer. We'll set up the following input and output variables for the script step, and map them to the corresponding action inputs / outputs: Finally, we can get to the meat of the action where we will work with the Conversation API to send messages to users. *Fantastic* posting, Mark! The most relevant topics (based on weighting and matching to search terms) are listed first in search results. ServiceNows table structure is a MySQL relational database. Basic GlideRecord query I know that the SNC documentation team is really focusing right now on scripting documentation so what you see on the wiki should be getting better by the day. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. gr.addQuery('number', 'STARTSWITH', 'INC'); GlideRecord Scripting The most common and fundamental scripting used in ServiceNow is GlideRecord. addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. Is there a way to query for a date ? Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. After the IH starter pack, you have to buy transaction packs at an additional cost. newArray.push(gr.number); This reference field relationship allows us to do things like dot-walk to different tables in ServiceNow. It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. Thanks so much for posting this info -it is really helpful!. Alter and reuse these scripts found in this post for your ServiceNow implementation. Hopefully some of the content here helps you to get going a little bit faster. Also remember that this action is only able to take place server-side in ServiceNow. What Is A Dictionary Override In ServiceNow? SN seems to be all scripting from the get go with limited use of GUIs for configuration. addQuery('sys_class_name', 'INSTANCEOF', 'cmdb_ci_computer'). In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. Add the following script in the Script editor: The code above should be documented well enough to understand, but it should be called out that creating a new conversation via the sn_connect.Conversation.create function does not return a GlideRecord object or Sys ID. Wouldn't it be nice to have a Flow Designer action that will let you send Connect Chat messages to users within flows? Out of box, the full name on sys_user is setup to display as the field to show when its being referred to. The Snowball An Independent ServiceNow Blog & Newsletter. Powered by Hugo, Podcast: Break Point - Higher Ed with Nia McCash, Podcast: Break Point - 2022 Year End Review, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 2, Developer MVP Content Spotlight for December, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 1, Preparing for Developer MVP 2023 - Apply Now. Get Data Sheet Benefits Features Resources How to Buy Related Apps Contact Sales Benefits of Flow Designer Automate flows for everyone Im not sure why exactly its not working as expected in your case. with lots of variations on the mix of .addQuery() .addOrCondition() would not retrieve the correct data. gr.addQuery('sys_updated_on', '<=', endDate); Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end digital workflows. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. Anytime you see a reference field on a form, you need to know that the true value of that field is a sys_id in ServiceNow. var newArray = new Array(); There are some queries that doesnt seem to be in this post which is very nice to have. Getting the elements and inspecting them is useful. In reference to the Or query is there any documentation about what a QueryCondition object is, and what its other functions are? . Many of the APIs are directly linked in the article, but you can find and get examples for those and more here. I need a script that will designate a Manager (u_l4_manager_id) as the approver in my workflow, based on the person the request is for (request.requested_for). Easily create end-to-end digital workflows. Until we have executed our first .next() we are pointing right before our first returned record result. - Build the query condition(s). Note: You will need the Connect plugins activated in your instance (com.glide.connect.*). numberSTARTSWITHINC^stateIN1,2^sys_updated_on<=2018-06-08 06:59:59. var gr = new GlideRecord('task'); addQuery('sys_id', 'IN', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce'); Retrieves only records of a specified class for tables which are extended. value is the new value that we want to set. getRefRecord(); //Returns the GlideRecord for the value populated in the 'caller_id' field This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with flow designer feature which has totally changed the way of development in Servicenow for developers and process owners.What is Flow in ServiceNow?Flow is an automated process with a sequence of reusable actions such as update records, ask for approvals, create tasks, and send notifications.What is an action in Flow Designer in ServiceNow?An action is a reusable operation that enables process analyst or developers to automate different features in the Platform without need of writing a code. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Get a plain JSON object from a ServiceNow record without hard-coding. That knowledge allows us to make a generic business rule which can handle all three operations but might have just a little extra handling for the delete case. E.g. All Rights Reserved. Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. This will return multiple records, because a while statement is used to cycle through the query results. Perfect for integrations! The example shown on the right will get all records where the short_description field ends with text 'Error'. Its not bad, but it isn't quite flushed out yet. This is an excellent page to keep bookmarked! Youll know a field is a reference field when you see the i icon, with a circle around it, to the right of the field. Glide classes are divided into two further categories: client-side and server-side. When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. The few methods below that can be used in client-side JavaScript have been noted below. Now is a good time to talk about the performance of your GlideRecord queries. When youre using the GlideDateTime() object, youre limited to ServiceNows methods to retrieving date time information, which a lot of people complain about. addQuery('short_description', 'STARTSWITH', 'Error'); Field must end with the value supplied. var gr = new GlideRecord(incident); The table is it a valid object, what query was used, and more. What Are Global And Custom Scopes In ServiceNow? Heres how to get the current date and time in ServiceNow. You can also query for a specific field/value pair.
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