We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. You will get your refund after your cancellation fees are deducted. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Recommended experiences in and around Portsmouth. Brittany Ferries also charges cancellation fees on its tickets. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. We are currently recruiting more staff to help with this. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Cancellation: 0 - 13 days before travel. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Holyhead - Dublin. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Thank you for posting your comments. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. It looks like the link pointing here was faulty. Recommended experiences in and around Portsmouth. 50% of booking value as cancellation fee. No contact. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Each ticket has a different price set and provides better comfort. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Review tags are currently only available for English language reviews. Ferry Portsmouth to Santander. brittany-ferries.co.uk Say Hola to Spain in 2023. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Back to driving thru France to Spain. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. . Copyright 2022. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. I am sorry that you have not been able to amend your Flexi ticket online. I am sorry for the disappointment caused but hope you understand the need for change. 381. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. It's just all a little confused (as are the ticket options). Realted:- Premier Inn Cancellation Policy. Three weeks on and I still haven't managed to speak to somebody. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. 50% of booking value as cancellation fee. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. No reduction in ferry price because of this. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Brittany Ferries offer different types of tickets to its customers. Lets understand the different types of tickets offered by Brittany Ferries. Successfully filing a chargeback can be tedious and difficult. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. All rights reserved. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Important . We have booked a return ferry crossing to Santander on a flexi ticket. Get inspiration, tips and holiday competitions straight to your inbox! Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. . Exp. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Overall this was a much better Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Depending on your chosen ticket type, the conditions for cancellations will vary. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Contact the company atexisting.bookings@brittanyferries.com. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . We look forward to welcoming you on board. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. It has been 4 weeks since my first email. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. It was a far improvement over it's near sister ship Galicia. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Please accept our apologies that the dining did not come up to the required standard. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Kind regardsAlison Brittany Ferries, This is not a review. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Its deplorable customer service. You just know when you book tickets that youre in safe hands. Here's what Brittany Ferriescustomers should know about refunds. It all screams SCAM! Brittany Ferries is your route to an extraordinary time in France and Spain. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Brittany Ferries . Welcome to Brittany Ferries. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. This is the version of our website addressed to speakers of English in the United States. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Estimate Value. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Review tags are currently only available for English language reviews. Kind regardsAlison Brittany Ferries. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. No reduction in ferry price because of this. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. If you need help or advice, its readily available. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Why should I have to ask for a refund that is due to me. Cabins excellent. Review. Would have given 5* if the price had decreased. Useless. Kind regardsAlison Brittany Ferries. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Brittany Ferries General Ferry Booking Terms and Conditions. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Before this, you can only receive a partial refund via a travel voucher. Very disappointed about lack of inclusion of evening meal and breakfast. Phone. Sit back and relax while we do the work. Maybe try searching. $767. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Any comments? Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months.